Responsible Gambling Policy

At Atefia we take responsible gambling seriously. We want play to stay enjoyable and under control, so we provide clear tools and practical guidance to help you manage your activity. Our approach is based on player safety, transparency and empowering you to set limits that match your lifestyle.

Player protection principles

We believe in fair play and informed choices. We encourage players to set limits, understand the risks and only gamble with money they can afford to lose. We monitor accounts for signs of harm and will contact players if we see behaviour that suggests support or intervention is needed.

Activity-control tools

You can take immediate control of your account through the profile area. Tools include deposit limits, session time controls, temporary account breaks and full self-exclusion. These options are available 24/7 and can be adjusted to suit your needs.

Deposit limits

Set daily, weekly or monthly deposit limits to control how much you add to your account. Limits take effect immediately for future deposits and can be reduced at any time. Increasing a limit may involve a waiting period to help prevent impulsive changes.

Loss limits

Loss limits allow you to cap how much you can lose over a chosen period. These limits help you keep play within affordable bounds and provide a clearer view of net spending over days or weeks.

Time limits and account breaks

Session time limits remind you when it’s time to take a break. You can set a maximum session length and receive prompts when the limit is reached. For a longer pause, use an account break to lock activity for a set number of days.

Self-exclusion

If you need a longer-term solution, self-exclusion blocks access to your account for the period you choose. During self-exclusion you will not receive marketing communications and you can request account closure if you prefer.

Signs of problematic behaviour

Watch for changes such as chasing losses, spending more than intended, borrowing to gamble, neglecting other responsibilities or hiding gambling activity. If you recognise these signs in yourself or someone else, consider using our tools or seeking specialist help.

Tips for maintaining control

Set sensible limits before you start, treat gambling as a form of leisure, take regular breaks, avoid gambling when stressed or tired and never gamble with money needed for bills or essentials. Review your account activity regularly to stay aware of your habits.

Professional help and support organisations

If you or someone you care about needs support, speak to a trained adviser. Organisations offering confidential help in the UK include GamCare, GambleAware, Gambling Therapy and Gamblers Anonymous. You can also contact your GP or local health services for advice and referrals.