Need Help? Contact Us
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Use live chat for quick answers, email for document uploads and complex enquiries, or call our UK line for urgent matters. We aim to resolve most account and payment queries promptly and can advise on deposits, withdrawals, verification and responsible play. Contact us any time through the channels below.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7946 5832 |
| Working hours | Live chat 24/7; Phone Mon-Fri, 09:00-21:00 |
Typical response times are under a few hours for email and minutes for live chat. For withdrawals and verification, please upload ID documents in your account area. Our team will confirm receipt and guide you through any outstanding checks.
Email Assistance
Email is our preferred way to handle detailed requests, account queries or matters requiring documents or explanations. Please contact [email protected] and include a clear subject line, your full name and up-to-date contact details so we can respond promptly. Adding relevant account IDs and any attachments in your first message helps us process your request faster and avoid unnecessary delays.
Send Us a Message
Response Time
Our support team aims to respond to most enquiries within one business day. Simple requests such as account questions, deposits and general information are usually handled quickly. More complex cases, for example detailed KYC checks or dispute investigations, may take longer depending on the nature of the issue and the verification required. We will keep you updated throughout.
Feedback
Your feedback matters to us, please share suggestions, ideas or bug reports to [email protected] or via the Feedback form in your account. We read every message and use comments to improve games, payment options and site navigation. Your input helps shape updates and fixes at Atefia, so do send anything that would make your experience clearer, faster or more enjoyable.