Atefia Casino Terms of Use

These Terms and Conditions set out the rules that apply when you use Atefia. They describe the relationship between you and us, explain your responsibilities when using the platform, and describe how we manage deposits, withdrawals, promotions and disputes. By registering or using our services you accept these terms and any other rules published in your account area.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Provide true name, date of birth and address information and update us promptly if anything changes. Do not share your password or allow others to access your account. If you suspect unauthorised access contact [email protected] immediately.

Account verification

We require identity and address verification before processing your first withdrawal. This may include passport or driving licence, a recent utility or bank statement and payment method verification. Verification helps us comply with anti-money laundering checks and protect your account.

Account limits and restrictions

We may apply deposit or withdrawal limits and other controls to protect players and the integrity of the site. Limits can be set by you via the responsible gambling tools or applied by us where we detect unusual or risky activity. Multiple accounts per person are not permitted and may lead to account suspension.

Eligibility requirements

Only persons aged 18 or over may open an account. You must be located in a jurisdiction where our services are permitted. By registering you confirm that online gambling is lawful where you live and that you are eligible to receive the services offered. We reserve the right to refuse registration.

Acceptable platform use

Use our services fairly and lawfully. Prohibited activity includes collusion, fraud, using bots or automated play, manipulating bonus mechanics, and money‑laundering. Where we suspect abuse we may withhold funds, request additional documentation and suspend or close accounts pending investigation.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms shown on the promotion page. Typical conditions may include wagering requirements, game contribution rates, maximum bet limits while wagering and expiry periods. Using excluded payment methods can invalidate bonus eligibility. Withdrawing funds before meeting promotion conditions may forfeit bonus balances.

Deposits and withdrawals

Deposit and withdrawal options are listed in your cashier. Withdrawals are processed after verification checks and may be subject to minimum and maximum limits. We aim for prompt processing but may delay transactions for security or compliance checks. Fees, processing times and method availability are set out in the cashier and may vary by payment method.

Dispute resolution

If you have a complaint please contact [email protected] with full details. We will investigate and aim to resolve issues promptly. If we cannot agree a resolution you may refer the matter to any independent dispute resolution body specified in your account terms or local regulations where applicable.

Updates to terms and conditions

We may update these terms from time to time. Significant changes will be notified through your account or by email. Continued use of the service after changes are posted constitutes acceptance of the revised terms. Check this page regularly for the latest version.